Speakers

Louder Than Words - 10 Essential Engagement Practices That Drive Results!
Bob Kelleher, CEO of The Employee Engagement Group

Bob Kelleher, noted employee engagement expert, and award winning international speaker, will present "Louder Than Words - 10 Essential Engagement Practices That Drive Results."

This provocative presentation reminds leaders that becoming an Employer of Choice is “more than words”. An engaged workforce is a cultural transformation which must stand the test of time, in both boom and recessionary times. This presentation reinforces the key steps necessary to sustain an engaged culture, improve business results, maintain credibility with employees, while also reinforcing that success involves the “mutual commitment” of both leadership and employees. Bob’s 10 essential steps of engagement are culled from his years of experience working as an internal practitioner, leading engagement initiatives that transformed corporate cultures. These best practices help firms minimize disengagement while also putting in place steps to maximize employee engagement – the key to capturing discretionary effort. Having been in the trenches in other economic downturns, the author will reinforce the need to stay the course, while reminding all that “employees are watching” and “words” alone will not foster an engaged workforce.

Bob mixes humor and actual business examples to reinforce key learning points, with a delivery that is both entertaining and thought provoking.

Click Here for just released Video, The 10 Steps of Engagement, with special guest, Jen McKay.

Read Bob Kelleher's Bio

Transforming Performance Measurement
Dr. Dean Spitzer, author of “Transforming Performance Measurement”

Performance measurement is the foundation of performance management. And, in today’s resource-constrained environment, organizations in both the private and public sectors must be much better than ever at managing resources to maximize results and to meet the unique challenges of the 21st Century. Unfortunately, most organizations use performance measurement very poorly. In this compelling presentation, Dr. Dean Spitzer, author of the highly acclaimed book, Transforming Performance Measurement, will explain the four keys to how performance measurement can become a much more powerful, positive, and transformational force in your organization.

You will learn:

• How to focus measurement on what really matters most
  
  
• How to integrate measurement to create alignment across your organization
  
  
• How to create interactivity around measurement to turn data into knowledge and wisdom
  
  
• How to develop a positive context so that people in your organization will actively embrace measurement, rather than avoid or ignore it

Read Dr. Dean Spitzer's Bio

Managing for Customer Delight and Experience
Roy A. Barnes, President – Blue Space Consulting

In an era when the commoditization of products and services is the norm, the logical strategy is in the purposeful creation of performance-driven and memorable customer experiences.

This session not only addresses the threat of missing the mark on customer experience but also focuses on the specific practical steps for purposefully improving and delivering awesome customer's experience.

Learn how to:

• Create "awesome" service and experience for your customers
  
  
• Understand your customer touch points
  
  
• Map the “real” customer experience
  
  
• Designing for customer service and experience at touch points
  
  
• Capture hearts and minds with measurable outcomes

Click here for the video, Getting to Awesome.

Read Roy Barnes' Bio